Contact Information
If you have a Zappos account, sign in to manage your order and returns. If you checked out as a guest, click the Order Number in any of your order-related emails (confirmation, shipping, or delivery) to start a return.
Can't find what you need? Our Customer Loyalty Team is available 24/7 for anything you need! (Zappos believes strongly in a healthy work life balance for employees, so we typically close our support channels on several major U.S. holidays, including: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.)
1. CALL the Zappos Customer Loyalty Team:
2. TEXT the Zappos Customer Loyalty Team:
Text CHAT to 1-833-927-7898 to chat with the Zappos Customer Loyalty Team by text.
By texting CHAT, you consent to receive text messages (including automated and marketing messages) from or on behalf of Zappos at your mobile number provided. Consent is not a condition of any purchase. Text STOP to end your chat. Message & data rates may apply.
3. CONNECT WITH LIVE HELP VIA CHAT:
Ask your question right now with a member of the Zappos Customer Loyalty Team.
Go ahead - start a Live Chat conversation now!
Frequently Asked Questions:
Answers to our most commonly asked questions: Frequently Asked Questions
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